Contact Ingenuity Bassinets

We assist with product selection, assembly guidance, replacement parts inquiries, care and maintenance questions, and product feature clarifications. For Amazon order issues (shipping, returns, refunds), please contact Amazon customer service directly as we do not process those transactions.

For issues with Amazon orders—including shipping delays, damaged items, returns, or refunds—please contact Amazon customer service directly. They handle all purchase transactions and can resolve order-specific concerns quickly. We’re here to answer product questions and provide technical support.

Send us an email at hello@ingenuity-bassinet.com with your bassinet model name (Dream & Grow, Foldaway Rocking, etc.) and the specific part you need. We’ll guide you to the correct replacement components or compatible accessories for your model.

We currently provide customer support via email to ensure accurate, detailed responses to your questions. Email allows us to include product documentation, links, and step-by-step guidance that’s easier to reference. Most inquiries are resolved within one or two email exchanges.

We do not operate a public showroom or retail location. All Ingenuity bassinets are available for purchase through authorized online retailers, including Amazon. If you’d like to see a bassinet in person before purchasing, check with local baby product retailers who may carry Ingenuity models in-store.